Refund policy

At Velamuseco, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• Items may be returned within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items showing signs of wear, odor, stains, makeup, or damage will not be accepted.

Non-returnable items

• Final sale items
• Bodysuits, swimwear, lingerie, and accessories (for hygiene reasons)
• Gift cards

Refunds

• Approved returns will be refunded to the original payment method.
• Shipping costs are non-refundable.
• Refunds are processed within 5–7 business days after we receive and inspect your return.

Return shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

 

Damaged or incorrect items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery 

Include your order number and clear photos.